“Return to Work” by EchoStor, powered by ServiceNow

EchoStor Technologies today announced the release of their Return to Work application on the NOW platform by ServiceNow. Responding to feedback from business leaders, EchoStor has created a streamlined application that meets the needs of companies of all...

EchoStor Technologies Welcomes Derek Grant as Vice President of Technical Strategy

EchoStor Technologies, the leading provider of IT services and solutions to organizations throughout New England, announced today that it has appointed Derek Grant to the role of Vice President of Technical Strategy. Derek will drive strategic technology initiatives...

EchoStor Insights: Intelligent Configuration Management

CMDB Overview ServiceNow’s Configuration Management Database (CMDB), when utilized effectively, allows organizations to unlock the true power of the full suite of applications available on the Platform. The CMDB follows a true Common Service Data Model allowing for...

EchoStor Technologies Achieves Titanium Tier in 2020 Dell Technologies Partner Program

April 15, 2020 — EchoStor Technologies, an award-winning provider of IT services and solutions throughout New England, announced today that it has achieved Titanium Solution Provider tier status in the Dell Technologies Partner Program for 2020. As a Titanium member...

EchoStor Insights: Key Considerations to a Successful Virtual Agent Project

ServiceNow Virtual Agent Overview: ServiceNow’s Virtual Agent is a Platform-native chatbot that delivers general and personalized answers to users’ questions and has the ability to kick off workflows, open tickets, and hand off the conversation to a live agent if...

EchoStor Technologies Welcomes Derek Grant as Vice President of Technical Strategy

EchoStor Technologies, the leading provider of IT services and solutions to organizations throughout New England, announced today that it has appointed Derek Grant to the role of Vice President of Technical Strategy. Derek will drive strategic technology initiatives and provide technical leadership to maximize EchoStor’s impact with its customers and partners. Derek brings nearly three decades of experience in the IT industry and is a well-respected technologist and thought leader in the manufacturer and customer communities. Derek joins EchoStor from Dell EMC, where he led the System Engineering team for the Enterprise Northeast Modern Data Center Team. Prior to Dell,

EchoStor Technologies Achieves Titanium Tier in 2020 Dell Technologies Partner Program

April 15, 2020 — EchoStor Technologies, an award-winning provider of IT services and solutions throughout New England, announced today that it has achieved Titanium Solution Provider tier status in the Dell Technologies Partner Program for 2020. As a Titanium member of the Dell Technologies Partner Program, EchoStor serves a key role in providing innovative solutions that solve customers’ problems of today and tomorrow. EchoStor had an incredible 2019 with Dell, attaining record revenues while being named to Dell’s prestigious President’s Circle.  EchoStor also earned an extensive amount of Dell technical certifications and competencies in areas such as Storage, Server, Data

EchoStor Insights: Key Considerations to a Successful Virtual Agent Project

ServiceNow Virtual Agent Overview: ServiceNow’s Virtual Agent is a Platform-native chatbot that delivers general and personalized answers to users’ questions and has the ability to kick off workflows, open tickets, and hand off the conversation to a live agent if needed. The Virtual Agent is available in channels that your end users are already using including desktop and mobile experiences via a Service Portal or intranet, and in familiar collaboration tools like Slack, Microsoft Teams, Facebook Messenger, and Workplace by Facebook. The ServiceNow Virtual Agent is available to all ITSM Pro customers in the Madrid, New York, and Orlando releases.

EchoStor Insights: ServiceNow’s Crisis Management Applications

Crisis Management Applications Overview: The ServiceNow Crisis Management Applications provide a useful set of tools for organizations looking to quickly distribute and gather information, initiate and automate workflows, and optimize resources in the event of any crisis, not just the current pandemic. The applications are free to all organizations until September 30th, 2020 through ServiceNow’s COVID-19 Customer Care Program. EchoStor’s Rollout Recommendation: With regard to the COVID-19 Pandemic, we suggest organizations start with the Emergency Outreach application and scale to the other applications based on their needs. Emergency Outreach is simple to implement and can provide immediate value to the

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