ServiceNow Explained: User Experience and Virtual Agent

Come learn from the experts at EchoStor on what constitutes a great user experience and how to take advantage of AI and virtual agents


October 21, 12pm

The ServiceNow platform offers many tools that your organization can take advantage of to help your workforce get help with their issues and requests faster than ever before. Join the team from EchoStor on October 21 at 12PM for a webinar surrounding User Experience and Virtual Agent. In this Webinar, Paul Wydra III, Certified Master Architect Program Participant, will talk about how to approach designing an intuitive, any-channel approach at your organization.

In this Webinar, participants will:

  • Gain an understanding of what constitutes a Great User Experience
  • Learn how to take advantage of Artificial Intelligence and Virtual Agents (and avoiding the pitfalls)
  • Become equipped with a few User Experience “Quick Wins” that should always be considered
  • Understand common Metrics and KPIs used to gauge health of the initiative


Paul Wydra III, ServiceNow Solutions SME

Paul Wydra has over 10 years of experience in IT systems, web development, and 8 years’ experience in ServiceNow consulting and development. Before entering the partner ecosystem, he was previously a pre-sales solution consultant at ServiceNow, where he gathered many insights to the ServiceNow platform, and brings with him a breath of fresh air to current processes and tools. Paul has strong communication skills and is able to bridge the gap between understanding business requirements, and translating them into the ServiceNow Platform.