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Asset Management may not garner the headlines and buzz that other IT topics attract, but in today’s complex, dispersed technology environment, IT Asset Management (ITAM) is essential. Never before have IT organizations been tasked with managing so many devices, applications, and technologies in so many locations—and the rise in remote working during the pandemic has only added to the challenges. Organizations had to rapidly support decentralized work environments, which not only impacted how technology assets are provisioned, delivered, and managed, but also created new compliance risks.
IT Asset Management improves control over an organization’s IT environment—of any size—by simplifying and easing end-to-end IT lifecycle management and enabling more informed IT investment decisions.
Siloed processes and manual disjointed tools managed by various teams can prevent IT from having a clear view into the operational and financial implications of asset management. Keeping up with software assets can be challenging, especially when the number of user-initiated applications is growing. A recent survey found that 64% of respondents created at least one account in the past 12 months that their IT department “doesn’t know about.”1 More than half reported creating up to five accounts that their IT department was unaware of—while almost one quarter created more than five accounts.
At the same time, the proliferation of devices has only added to the tedious, time-consuming, and labor-intensive nature of manual IT Asset Management—especially when “shadow IT” is adding devices IT is unaware of. In fact, research reveals that almost 80% of IT leaders have identified shadow IoT devices connected to their infrastructure—with almost half discovering up to 20 shadow IT devices in the past year.2
Without a consistent, automated process to capture and report IT asset information, organizations face operational and financial challenges from increasing hardware and software costs, compliance risk, and an overburdened team unable to align activities with business priorities.
IT needs visibility into technology assets—from the data center to cloud—for an accurate inventory of software licenses, hardware, and configurations across the enterprise.
From acquisition to ongoing maintenance and upgrades, organizations of all sizes need to understand the true costs associated with IT assets. Unfortunately, limited visibility into inventory and use can dramatically impact an organization’s ability to understand, manage, and control the financial impact of IT assets.
With an automated IT asset management solution, organizations can make better decisions about asset utilization, new investments, and ways to optimize future spending while avoiding unnecessary costs associated with unused licenses. At the same time, by eliminating error-prone manual asset reconciliation, ITAM simplifies audit preparation and increases confidence in the data to simplify and streamline compliance requirements.
By approaching IT Asset Management as core to your ability to deliver IT services while reducing complexity and costs, EchoStor leverages ServiceNow to improve operational efficiencies and provide a platform for business growth. We automate your IT asset lifecycles with intuitive workflows to help you make informed decisions about asset capacity, refresh, vendors, and future investments. And, best of all, you can start small and realize immediate value.
Our dedicated ServiceNow team model aligns with your specific business requirements and capabilities to maximize success and deliver optimal business outcomes.
EchoStor’s ServiceNow team members would love to learn about your asset management challenges and how we can help.
Request your free IT Asset Management readiness assessment to discover how we can help you optimize the IT asset lifecycle and deliver better IT services.
1–2 McKendrick J, “What’s in your network? Shadow IT and shadow IoT challenge technology sensibilities,” ZDNet, February 2020.2 Costello K, “The CIO’s Guide to Distributed Cloud,” Smarter With Gartner, August 2020.
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